FREQUENTLY ASKED QUESTIONS
About ProWork Solutions
What does ProWork Solutions do?
What fees does ProWork Solutions charge?
How do I sign up with ProWork Solutions?
I am an Employer, how will ProWork Solutions work for me?
I am self-employed, how will ProWork Solutions work for me?
Is ProWork Solutions going to provide work for me?
How do I edit my Profile on ProWork Solutions website?
Can I change my username on the ProWork Solutions website?
Can I change my display name in my Profile on the ProWork Solutions website?
Can I add a Portfolio to my Profile on the ProWork Solutions website?
Why is my profile icon still showing “incomplete”?
How do I close my ProWork Solutions account?
Why is my ProWork Solutions account suspended?
Why is my ProWork Solutions account closed?
ProWork Solutions Memberships
What is a ProWork Solutions membership?
What benefits does a ProWork Solutions Member receive?
How much does a ProWork Solutions Membership cost?
I’ve deposited funds for my ProWork Solutions membership but it hasn’t been upgraded to active yet–when will my account be activated?
What are the Payment Methods and Billing Cycles for a ProWork Solutions membership?
How do I upgrade my ProWork Solutions membership?
How do I downgrade my ProWork Solutions membership?
Preferred ProWork Solutions Program
Are Recruiter projects exclusive?
What is the Preferred Freelancer Program?
Will the Preferred Freelancer Badge be visible to everyone on the site or just Recruiter project employers?
Why are my stats showing 0% in the eligibility checker when I have good stats on my profile?
Can I change my top skills in the eligibility checker?
How long does it take for applications to be reviewed?
When will the Preferred Freelancer Badge appear on my profile?
If I sign the Preferred Freelancer Service Level Agreement, can I request upfront payments?
Do I have to accept all projects that are sent to me?
Can I temporarily opt out of exclusive projects without affecting my Preferred Freelancer status?
Do I need to have the Mobile App installed?
How do I install the Freelancer Desktop App?
How do I start using the app?
What is offline tracking?
How does offline tracking work?
What are the limits of offline tracking?
How do I uninstall the Freelancer Desktop App?
What are the system requirements for the Freelancer Desktop?
I am encountering this bug, what do I do?
Will the desktop app work in a virtual machine environment?
What is Employer Following?
How do I start or stop following Employers?
How many Employers can I follow?
How will I know when an Employer I’m following posts a project or contest?
Why am I unable to follow an Employer?
I wasn’t notified of a project posted by an Employer I’m following.
How do I prevent Freelancers from adding me to their Employer Following list?
Contest – Choosing a design
Can I divide my contest prize to multiple winners?
How do I create a Poll?
How do I choose the contest winner(s)?
How do I choose the runner up winner(s)?
AlbeticallHow long do I have to choose a winning design?
What happens after I have chosen the winner or runner-up winner(s)?
Can I ask for changes to the entry(ies) I have chosen?
What happens if my entry is selected?
Why is it taking so long for the contest holder to declare a winner?
I was promised the prize, but it was awarded to another Freelancer. What can I do?
Contest – Compliance
How can I check that a designer’s work is his or her own?
What happens after I report a design or designer?
How do I report a design or designer?
Why should I report a design or designer?
What happens if I infringe copyright?
How are my designs protected on Freelancer?
What if my design is copied?
Contest – Deadlines
Why is my contest locked?
Why is my contest closed?
Contest – Entries
Am I eligible to enter?
How do I submit my contest entry?
What should I upload when submitting my entry?
What file format should I submit my entry in?
Can I use stock images or clipart?
Which fonts can I use in an entry?
Can I upgrade my entry?
What is a Sealed Entry upgrade?
What is the Highlight Entry upgrade?
What is Sell Price?
Why did my entry get a poor rating?
Why was my entry rejected?
Can I contact the contest holder?
Can the contest holder ask me for a copy of my entry before the contest ends?
What happens to my entry when a contest is refunded or closed or no winner is declared?
How do I withdraw my entry from a contest?
How will I be notified when new entries are submitted?
Can I contact freelancers?
How do I provide comments to freelancers for their submitted entries?
Why do freelancers withdraw entries?
An entry I liked was withdrawn, what can I do?
How do I rate an entry?
How do I reject an entry from my contest?
How do I stop a freelancer from entering my contest?
How can I refer to an entry in my comment?
How do I refer to a particular freelancer in the public comments?
Contest – General
How do I create a contest?
Why should I create a contest?
What is a Contest Description?
How can I write a good Contest Description?
Can I upload images or files to support my contest?
Can I change the details of my contest after it starts?
How much does a contest cost for Contest Holders?
Can I get a refund for my contest?
What is the “Money Back Guarantee”?
When do I pay for the contest?
Where is my contest?
Can I extend my contest?
Contest – Handover
Should I email the contest holder my entry when chosen as the winner?
Should I provide revisions after my design is selected as the winner?
How does the contest handover work?
How do I sign the IP Transfer Agreement?
What should the contest winner provide?
Can the freelancer email me the entry file/s?
Contest – Payment
Do I have to pay to enter?
How much does a contest cost for freelancers?
When do I get paid?
Can I choose the currency I get paid in?
How can I be sure I’ll get paid after completing the contest handover?
What can I do if the contest holder doesn’t pay me?
What currency is accepted for payment?
What payment methods are accepted?
Contest – Tips
Have you any tips for running a successful contest?
Have you any tips for attracting contest entries?
I need help with my contest!
Contest – Upgrades
How do I upgrade my contest?
What is a Guaranteed contest?
What is a Featured contest?
What is a Top Contest?
What is an Urgent contest?
What is a Private contest?
What is a Sealed contest?
Can I remove my contest from search engines?
Can I make my Private contest public?
Can I increase the prize I’m offering?
Services – Employers
How can I find the right services?
How can I order a service?
How can I communicate with the freelancer of the service?
How is the service delivered?
How can I rate freelancers for their service?
Services – Freelancers
What is Freelancer Services?
How can I become a service provider?
What are the requirements to become a service provider?
How does the selection algorithm work?
How can I manage my services?
How can I post my own services?
How do I know if I am awarded a service?
Can I reject the award for an assigned service?
What fees do I pay for an awarded service?
What is an invoice for an external client?
How much do invoicing for external clients cost?
How can I create an invoice for an external client?
What is an Hourly Project?
How do I post an Hourly Project?
How many hours can I hire a freelancer for?
Can I specify how long my Hourly Project goes for?
Can I request my freelancer to make changes to their invoice?
How do I pay an Invoice for an Hourly Project?
How do I create an invoice for an Hourly Project?
An employer has only paid a portion of my invoice. What can I do?
How do I request a Milestone Payment for an Hourly Project?
How do I provide feedback for an Hourly project?
How do I send a message?
How do I open a chat?
How does chat work with messages?
Who can I message?
What happens when I message someone?
Can I unsend a message once it has been sent?
How do I add an attachment to my message?
Where can I find my messages?
How do I archive a conversation?
How do I view archived conversations?
How do I report a message?
What is Freelancer Rewards?
Who is eligible for Freelancer Rewards?
Where do I find my Freelancer Rewards?
How do I earn Rewards?
What is a Rewards Level?
Does my Rewards Level affect my reputation?
What are Rewards Badges?
Where are Rewards Badges displayed?
What are Freelancer Credits?
What are experience points (XP)?
What is the Credit Shop?
Why can’t I spend credits in the Credit Shop?
Why are some Items listed as ‘Limited’?
I bought an item from the Credit Shop but didn’t receive the benefit?
Why am I not receiving the benefits of an unlocked reward?
How does Freelancer work for employers?
What fees will I pay?
How do I post a project?
How do I hire a Freelancer directly for my project?
Why is my project rejected?
What is a Featured Project?
What is a Recruiter Project?
What is an Urgent Project?
What is a Sealed Project?
What is a Private Project?
What is a Full-Time Project?
What is an NDA Project?
Employers – Milestone Payment
What is the Milestone Payment™ System?
Why use a Milestone Payment™?
How do I create a Milestone Payment™?
How do I release a Milestone Payment™?
How do I divide a Milestone Payment™ into parts?
How do I cancel a Milestone Payment™?
Why should I create a Milestone Payment™ immediately after awarding my project?
Can I make an advance payment to a Freelancer?
I already released my Milestone Payment™, is there a way for me to get my money back?
Employers – Projects
How do I edit a project after bidding starts?
How do I put additional information after the bidding starts?
How do I invite a freelancer to bid on my project?
How can I ask questions before selecting a freelancer?
How do I award a freelancer?
Do I need to have sufficient funds in my account to award a freelancer?
How do I cancel a project?
How do I delete a project?
Employers – Feedback
How do I rate and write a review for a Freelancer?
What if a Freelancer fails to complete my project?
How does Freelancer.com work for freelancers?
What are the fees for freelancers?
I received a project offer from an employer but didn’t bid on their project. How did this happen?
Freelancers – Bidding
How do I submit a bid?
Is there a fee for bidding?
Why can’t I bid on a project?
Can I modify a bid that is already submitted?
Can I modify my bid on a project I already accepted?
How do I modify my bid on a project I already accepted?
Will my employer be notified about the request to modify my bid?
Will I be notified about the status of the change bid request?
How are the fees adjusted after bid modification?
What are Highlighted Bids?
What is my bid limit?
How often are my bids replenished?
How do I deliver a project?
How do I bookmark projects?
Why am I unable to bookmark projects?
How do I view my bookmarked projects?
Freelancers – Milestone Payment
How do I get paid?
Can I receive payments outside of a project?
Can I receive payments outside of Freelancer?
Why use a Milestone Payment™?
How do I check if the employer sent a Milestone Payment™?
How do I cancel a Milestone Payment™?
Freelancers – Feedback
How do I rate and write a review for an Employer?
What is Completion Rate?
Freelancers – Sponsored Bidding
What is a Sponsored Bid?
How do I sponsor my bid?
How many Sponsored bids can there be on one project?
Dispute Resolution Services
What is the Dispute Resolution Service?
How do I file a dispute on my project?
Can I dispute work that does not relate to a project?
Can I submit more evidence after the dispute has been escalated to Arbitration?
I accidentally clicked on the wrong button/typed the wrong amount! Could you change it back?
I lost the dispute! Can I file for reconsideration?
Is there a time limit to leave feedback?
Why can’t I find the option to rate a user?
What is Freelancer Showcase?
Why should freelancers showcase their work?
How can freelancers showcase their work?
How can employers use Freelancer Showcase?
Payments and Billing
How do I deposit money into my account?
Can I use Bank Deposit (Direct Deposit / Wire Transfer) to deposit funds?
What is the difference between Direct Deposit and Wire Transfer?
Who can opt for Direct Deposit? Is this option available for everyone?
My deposit is not reflecting on my account.
How are payments billed to my account?
How do I cancel my PayPal billing agreement?
How do I withdraw money from my account?
In what ways can you send me my earnings?
When will my withdrawal be processed?
Is there a cut-off time for submitting a withdrawal?
Why is my withdrawal still in the pending status?
Why is my withdrawal locked?
I’m trying to withdraw using Wire Transfer but I am being redirected to another payment method.
I entered an incorrect PayPal account when requesting a withdrawal. What should I do?
What is Express Withdrawal?
Are there any fees to use Express Withdrawal?
How much can I withdraw through Express Withdrawal?
What countries are applicable for Express Withdrawal?
Why can’t I use Express Withdrawal?
How can I view my financial statements?
How can I export my financial statements?
What are the Profit & Loss graph and Quick Stats?
How can I view my Transaction History?
How can I export my Transaction History?
How can I export my Invoices?
How do I get a Freelancer Debit Card?
Where can I withdraw using my Payoneer debit card?
Can I use my existing Payoneer debit card with my Freelancer account?
I am getting an error when I try to connect my existing Payoneer card with Freelancer. What should I do?
What is the exam format?
What is the passing mark for an exam?
Do I have to pay to take an exam?
How many times can I take an exam?
I am highly knowledgeable on a particular topic, so can I skip a level?
Will an insignia be displayed on my user profile if I successfully complete an exam?
Freelancer Hire Me Program
What is the Freelancer Hire Me Program?
Where can I use it?
What are the benefits of the Freelancer Hire Me Program?
How do I create my own Freelancer Hire Me badge?
I don’t have any projects/feedback yet, will this still work for me?
How do I qualify for the zero project fees?
I referred a new employer but we were charged with the project fees. Why?
What if my referral decides to hire other freelancers instead of me?
How do I become an Affiliate of Freelancer?
How can I earn money through your Affiliate Program?
How can I promote Freelancer?
Where can I check my Affiliate Activity?
Terms and Conditions
Can I exchange money on Freelancer?
Can I sell already made solutions?
Can I sell scripts, etc. written by others?
Can I post a project that will sell my stock items in Freelancer?
When I try to log in, I’m redirected to the login page again without any error message. What should I do to log in?
Why am I not getting emails such as new project notifications?
Terms and Conditions
Codes of Conduct
General Fees & Packages
Our Social Networks
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